Our Promise to You
Your satisfaction is our top priority at Chirapathi. We take great pride in the quality and craftsmanship of our products. If you are not completely satisfied with your purchase, we are here to help.
1. 7-Day Return, Refund, and Replacement Policy
We offer a hassle-free 7 days return, refund, and replacement policy. You have 7 days from the date you receive your order to initiate a return, refund, or replacement request.
2. Conditions for Return & Replacement
To be eligible for a return, refund, or replacement, your item must meet the following criteria:
- The item must be unused, unworn, unwashed, and in the same pristine condition that you received it.
- All original tags, labels, and packaging must be intact and attached.
- The item must be free from any signs of wear, stains, odors, or damage.
Non-Returnable Items: Items marked as "Sale" or "Final Sale" are not eligible for a return, refund, or replacement.
Please note that as our products are handcrafted, slight variations in color, pattern, and texture are natural and are not considered defects.
3. How to Start a Request
To initiate a return, refund, or replacement, please follow these steps:
- Step 1: Contact our customer support team with your order number and the details of your request.
- Step 2: Our team will review your request and, if approved, will provide you with further instructions.
- Step 3: Securely pack the item in its original packaging and dispatch it as instructed.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request.
If any refund is processed, it will be credited to your original method of payment within 5-7 days. Please note that shipping costs are non-refundable.
5. Replacements
If you request an exchange for a different size or product, once your replacement request is approved, the replacement products will be delivered within 5-7 days.
6. Damaged or Incorrect Items
We are so sorry if you received a damaged or incorrect item. Please contact us within 48 hours of receiving your order. Kindly include your order number and photos of the issue, and we will work quickly to resolve it for you.